Gars

The Help Desk duty team works in round-the-clock mode 7 days per week and 365 days per year. Its basic task is to monitor the merit number, the Company network working capacity and also taking and serving the orders from the telecom-operators – the Company clients. On weekends and night-time the duty team accepts and serves the orders of the business clients and users which are the Company clients.

The expenses on the own technical support service can be unacceptable for many companies. The best variant is to work with professionals. The “Engineer-on-Site” service considers the rapid recovering of the failures and the permanent monitoring of the infrastructure.

The choice of the “Engineer-on-Site” allows obtaining the working Help Desk service without expenses on the own specialists.

All-round Ethernet development can be explained by its clarity and low price. And the GigabyteEthernet technology is the basis of the backbone network.

Gars Telecom networks support GigabyteEthernet, MetroEthernet technologies.

When it is impossible to use backbone channels faraway offices and the Company headquarters can be united in corporate network by the RadioEthernet technology that considers the wireless internet access organization and to internal network resources and data bases.

The advantages of EV-DO technology open the wide range of the abilities for the users. In particular, the fast internet connection independently the place and time, the high-speed virtual private networks (VPN) organization, the wide range of mobile multimedia, powerful instrument to build mobile working places.

The EV-DO using by corporate clients allows them rising the efficiency of the personnel owing unlimited access at any time to the corporate data, control the current business processes and run the business properly, and also to speed up the reaction on the client's problems and requests.

Moreover, owing to the special software it is possible do not worry about the connection failure while the switching from the one basic station to another. The fail-safety of the data transmission is possible because on the break point the first station begins to decrease the volume of the data and the second station visa versa begins to increase the volume of the data transmission. But it is necessary to be in the zone where the network upon the EV-DO technology is supported.

The technology is in the Gars Telecom "3G office".

The main service advantage is ability to implement the common numbers for the fixed and mobile phones of the employees. If office telephone is busy or employee is not available incoming calls forwarding to mobile number, than to voice mail or to other chosen number. It is also possible unconditional forwarding when incoming call forwards upon preset number and conditional forwarding as well. Forwarding terms are determined by the client.

Under the convergent number can be organized closed mobile subscribers groups in which call terms are determined. For instance, transport group has an ability to call round-the-clock within the bounds of group on the fixed numbers of car pool chief and security officer; delivery service can call extensional and fixed numbers but only in working hours; logistic service has permission on outgoing trunk and international calls and etc.

To be convenient system has different additional customizable facilities. For example, the last three of four digits of the mobile number can match with the extensional mobile number under the corporate network. Each mobile subscriber of the company has access to the corporate network, Internet, e-mail and other company resources, as well as the all range of services provided by the GSM-standard network such as SMSS, MMS, information and references. Employees are provided round-the-clock free access to emergency services: 01 – fire emergency, 02 – police, 03 – ambulance, 04 – gas service, 112 – resue service.

Additional advantages:

• Telephone cost reduction owing to different status for users and special tariffs;
• All the network calls are under control;
• Joint account for company telephone network;
• Common help desk service both for fixed and wireless telephony network.

More than 15 % of the planet population use GSM standard and the total subscriber quantity is more than 1 billion. The growth of the subscriber base is about the 160 million users per year.

GSM as the mobile platform continues to grow and develop offering the new data and voice transmission services.

Now GSM standard contains GSM, GPRS, EDGE and 3GSM platforms.

In the basis of the GSM technology is the voice and data encryption and its transmission via RF channels. On the places where the signal transmission is not available via land channels the satellite roaming works.

On the GSM basis Gars Telecom presents the number of services traditional and innovation as well, among which the services of the mobile and fixed convergence (FMC – Fixed Mobile Convergence) and also the solutions of Mobile Virtual Network Operator (MVNO).

On the ISDN technology basis the high speed data transmission is organized, the access to the digital networks, digital telephony, dialup videoconferencing.

Owing to the ISDN the carrier unites local networks and renders extra services such as AON, delay call system, call readdressing, hold-on call, conference-call and etc.

To realize such solutions that fit modern business requirements has become possible owing to new generation carriers who are known as “Virtual”. They lease networks and purchase traffic of leading traditional mobile operators, developing for clients customized number of services considering client’s business specification. Nowadays such operators are famous in the world as MVNO (Mobile Virtual Network Operators) for corporate sector.

MVNO for corporate sector has special juridical construction and telecommunication channels with the host operator, own round-the-clock client support service, billing, marketing and sales services, analytic department.

Working with virtual operator corporate client gets joint account, same tariffs, and users groups with different statuses and really operating help desk service. Virtual operator unites work of the fixed, satellite and wireless communications with the GSM standard network, providing real time access to the each employee. As a result of such а cooperation communication costs are optimized in the corporate client’s network, staff management quality is rise. Finally, business efficiency of MVNO corporate client increases several times.

SLA structure:

• The title of the service and its rendering time and duration
• The scheduled maintenance period time and the period of notice
• Service availability (the relation of the uptime to the total time when service is provided)
• Packet Loss Ratio, error ratio, time delays in data transfer, etc.
• Service liability (repair time, financial guarantees)

The modern world business community makes high demands to the quality of telecommunications. And it is an open secret. The enterprise’s core business efficiency depends on the telecom-service continuity every so often.

The carrier’s operation under the SLA is a standard in the sector of corporate telecommunications.

Its use allows solving the technical tasks of any complexity. Problems that occurring on the Gars Telecom network and influencing the operability of services at all and services for the clients are registered in the data base via specialized software for the problems listing that contains the all information needed for the diagnosis and problem elimination.

The escalating list allows immediately signal about the failure the all involved parties including the Company tops. Permanent listing and control allows fast and operatively disposing the failures.

Trouble Ticket opens upon the each client request.

VoIP via the private channel is the easiest way to connect via the necessary PIN codes quantity. The call carried out by pressing the 1-2 buttons.

VoIP connection via the private channel is the ultimate solution for the companies with the large amount of telephone calls. Gars Telecom organizes connection channel, renders the necessary quantity of the city numbers and the law tariffs for the IC/LD connections.

Corporate IP networks are suitable for the clients with the large traffic volume between the distant offices. Corporate IP network allows decreasing the costs on the telecommunications and using the high connection speed, secure access and protection from the attacks of the third parties.

The data sending via the virtual private networks is encrypted for the illegal access protection. The most progressive software used for the private networks carries out the identity verification and the traffic encryption between the personnel of the customer and corporate network.

The single protected private network is assigned for the both-way transmission of the voice, data, video and other information in digital format over a range of 64 Kbit/sec to 4 Mbit/sec speeds.

Private network is scalable. It means that while business growing the infrastructure can be enlarged as well and transmission speed increased. On the basis of the VPN the additional range of services can be developed: bursting of the voice and faxes upon the internet protocols (VoIP – Voice over IP).

Currently, WiFi actively used for the local corporate networks organization and also for the “hot spots” building with the high speed access in the public places as airports, business centers, restaurants, hotel and etc.

WiFi networks advantages:

• Efficiency rising. WLAN network provides access independent from the exact place. WLAN allows to move inside the organization territory being connected;
• Rapid and easy LAN launching. It is not necessary to lay cables;
• Launching flexibility. Wireless network can be realized in the places where it is not possible to lay cables, and the WLAN technology simplifies the network launching and transporting;
• Maintaining costs decreasing. Wireless networks decrease launching costs because it is not necessary to make cable connections.
• Scaling. Spreading and reconfiguration of the network is not the hard task for WLAN: user devices can be integrated in the network upgrading them with the wireless net adapters;
• Portability. Different models of the portable clients’ and net devices can interact.

Worldwide – the aim of the standard is to become the worldwide owing the support of the leading equipment producers and operators.

Interoperability – different producers devices should be portable.

Microwave – there are 3 frequency profiles are determined for the WiMAX-portable devices – 2,5, 3,5 и 5,8 GHz

Access – WiMAX networks from the beginning oriented to be used as the city networks for the internet access and data transmission.

WiMAX is the technologically developed from WiFi technology (difference is in the territory limitation – only in the airport or in the hotel and etc.).

WiMAX will be able to provide by internet access million of subscribers, houses and offices which are not connected to the DSL. It is planned that the radius of the covered zone will be about 50-60 kilometers that will allow setting them with mobile basic stations on the skyscrapers and high towers.

Working in 2-11 GHz diapason it allows providing wireless access with the channel capacity up to 70 Mbps per the one basic station sector (up to the 6 sectors per the one access spot) and guaranteeing data transmission out of the line-of-sight coverage zone. The transmission capacity for the clients can be controlled by the provider that will allow, for instance, providing the end users with the channels on the DSL level, and for the enterprises – the dedicated leased digital line level.

WiMAX advantages

WiMAX technologies can organize wireless access on the whole territory of the towns, helping to solve the problem of the “last mile” and also the costs decreasing on the new connections. Now the launching process can take about several months, with the WiMAX technology the same process can take several days or even hours.

Gars Telecom unique solutions based on the WiMAX technology concern fixed mobile convergence with the movable end connection equipment, internet access high speed and any data transmission.

WiMAX technology anticipates not only the voice transmission but any data including videoconferences, VPN and data base.

The main weakness of WiMAX technology is in the low level of the information protection sending via radio channels. This problem is solving by the equipment producers. Nevertheless, WiMAX technology can be widely used by the organizations for the corporate data transmission networks.